Refund & Return Policy

1. Return & Refund Eligibility

• Returns are accepted within 30 days of delivery.
• Items must be unused, in original condition, and in original packaging with all tags and accessories included.
• Items damaged, misused, modified, or altered by the customer are not eligible for return.

2. Return Process

1. Contact customer service to obtain a return authorization.
2. Ship the item back to the address provided by our service team.
3. Keep your shipping receipt for tracking purposes.

3. Refund Processing

• Once we receive and inspect your returned item, we will notify you of the approval status.
• Approved refunds will be processed to your original payment method within 5 business days.

4. Shipping Costs

• Return shipping fees are the responsibility of the customer,unless the return is due to our error (defective product, wrong item sent).

5. Non-Returnable Items

• Clearance items, final sale items, and customized products are non-returnable.

Company InformationOperated by: AIGIFTA LIMITEDAddress: RM H18 4/F CENTURY IND CTR 33-35 AU PUI WAN ST FOTAN SHA TIN HONG KONG